This Privacy Policy describes how hari2lucky collects, uses, and protects your personal data. By using our platform, you agree to the terms set out in this document. Please read it carefully and contact our support team if you have any questions.

1. Personal Information We Collect

To provide a secure, seamless, and personalised experience to every user, hari2lucky collects several categories of personal information when you register and use our platform. We only collect information that is genuinely necessary and nothing beyond that.

Information You Provide Directly to Us

  • Registration information — full name, date of birth, email address, mobile number, and account password.
  • Identity verification documents (KYC) — a copy of MyKad, passport, or driving licence; selfie for facial verification if required.
  • Financial information — bank account number, bank name, e-wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay) for deposit and withdrawal purposes.
  • Residential address — required for the full identity verification process.

Information Collected Automatically

  • Device data — device type, operating system, model, unique device identifier, and screen resolution.
  • Network data — IP address, web browser type and version, internet service provider (ISP), and general geographic location.
  • Platform activity data — login records, game history, transaction history, clicks, and in-platform navigation.
  • Cookie data — session information, language preferences, and personal settings stored on your device.
Data Category Sample Information Primary Purpose
Personal Identity Name, date of birth, MyKad KYC verification & security
Contact Email, phone number Communication & support
Financial Bank accounts, e-wallets Deposit & withdrawal
Technical IP address, device, browser Security & analytics
Activity Gaming history & transactions Audit & regulatory compliance

2. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. hari2lucky does not use your data for any purpose unrelated to platform operations or without your consent.

  • Account operations — processing registrations, verifying identities, managing balances, and facilitating financial transactions.
  • Platform security — detecting and preventing fraud, money laundering, bot usage, and unauthorised access.
  • Regulatory compliance — fulfilling anti-money laundering (AML) legal requirements and international Know Your Customer (KYC) regulations.
  • Customer support — handling inquiries, complaints, and support requests more efficiently and accurately.
  • Platform improvements — analysing usage patterns to improve platform performance, interface, and overall user experience.
  • Marketing communications — sending you promotional information, bonuses, and exclusive offers, subject to your communication preferences.

Hari2lucky never uses your personal data to make automated decisions that negatively affect your account without human review. Every major action taken on an account is reviewed by our team.

3. Information Sharing and Disclosure

Hari2lucky does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited situations where we may need to share your information:

Third-Party Service Providers

We partner with carefully selected service providers to support platform operations — including payment processors, cloud infrastructure providers, identity verification companies, and analytics platforms. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Legal & Regulatory Requirements

Hari2lucky will disclose your information to authorities or law enforcement agencies if required by court order, government directive, or applicable law. This includes investigations related to financial fraud, money laundering, or cybercrime.

Business Transfers

If hari2lucky is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance via email or an in-platform notice before any such transfer takes place.

4. Data Security and Protection

Protecting your data is the absolute top priority of hari2lucky. We implement multiple layers of technical and operational security to ensure your information is always kept safe.

  • 256-bit SSL/TLS Encryption — all data transmitted between your device and hari2lucky servers is protected with industry-standard encryption.
  • Data-at-rest encryption — sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256.
  • Two-factor authentication (2FA) — an additional security layer that protects your account from unauthorised access.
  • 24/7 Monitoring — our security system monitors suspicious activity at all times and responds automatically to detected threats.
  • Regular security audits — the hari2lucky platform undergoes regular penetration testing and security audits by independent parties.
  • Internal access controls — only authorised personnel may access user data, and every access is logged and monitored.

While we take all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role — make sure your password is strong, enable 2FA, and never share your login credentials with anyone.

5. Cookies and Tracking Technologies

Hari2lucky uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

Types of Cookies We Use

  • Essential Cookies — required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Performance Cookies — collecting anonymous information on how users interact with the platform to help us improve our services.
  • Functional Cookies — saving your preferences such as language, display settings, and game choices so you do not need to reconfigure them each time.
  • Analytics Cookies — helps us understand platform traffic and usage patterns through trusted third-party analytics tools.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and experience of the hari2lucky platform.

6. Your Rights Regarding Personal Data

As a hari2lucky user, you have certain rights regarding your personal data that we fully respect. These rights are as follows:

Right of Access

You have the right to request a copy of all personal data we hold in relation to your account at any time.

Right to Rectification

If any of your information is inaccurate or out of date, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another provider.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict how we process your personal data.

To exercise any of the above rights, contact the hari2lucky support team via live chat or our official email. We will process your request within 14 working days.

7. Data Retention Period

Hari2lucky retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active account data — retained for as long as your account remains active on the hari2lucky platform.
  • Financial transaction records — retained for a minimum of 5 years after a transaction occurs, in accordance with anti-money laundering legal requirements.
  • KYC documents — retained for the duration of active membership plus 5 years after account closure.
  • Support communication logs — retained for 2 years for reference and service improvement purposes.
  • Anonymous analytics data — may be retained indefinitely as it contains no personally identifiable information.

When data is no longer needed and there is no legal obligation to retain it, hari2lucky will securely delete or anonymise that data.

8. Children's Privacy

The hari2lucky platform is exclusively for users aged 18 years and above. We do not intentionally collect or process any personal data from minors. If we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

If you believe that someone under the age of 18 has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

9. Amendments to the Privacy Policy

Hari2lucky reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technology in use. Any material amendments will be communicated to you via:

  • A clear notice on the hari2lucky platform homepage.
  • Email to your registered address at least 7 days before the changes take effect.
  • In-app notification the next time you log in.

The "Updated" date at the top of this page always reflects the latest version of our Privacy Policy. Continued use of the hari2lucky platform after any amendments take effect constitutes your acceptance of the revised policy.

10. Contact Us for Privacy Inquiries

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the hari2lucky data protection team is ready to assist you.

Contact us by email at [email protected] or via live chat on the platform. We operate 24 hours a day, 7 days a week to ensure your inquiries receive a timely response.

For inquiries related to Terms and Conditions or Responsible Gaming, you may also refer to the relevant pages on our platform.